Some Gen-3 Alpha results have flashing colors that don't match prompt

Incident Report for Runway

Resolved

We've resolved the issue and over the next 48 hours will automatically refund credits for any generations that were affected.

Posted Jul 16, 2024 - 01:44 UTC

Monitoring

We've identified an issue where a small percentage of Gen-3 Alpha generations return a video of flashing colors that doesn't match the prompt. We're rolling out and monitoring the fix.

Posted Jul 15, 2024 - 22:07 UTC