All Systems Operational

Uptime over the past 90 days. View historical uptime.
App Operational
90 days ago
99.89 % uptime
Today
Video Editor Operational
90 days ago
100.0 % uptime
Today
Video Exports Operational
90 days ago
100.0 % uptime
Today
Backend Operational
90 days ago
99.89 % uptime
Today
Billing Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Public API ? Operational
90 days ago
99.82 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 18, 2025

No incidents reported today.

Jun 17, 2025
We've identified a problem and are working on a fix
Resolved - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Jun 17, 20:14 UTC
Monitoring - We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried.

We're monitoring closely to ensure the fix fully resolves the issue for everyone.
Jun 17, 17:23 UTC
Investigating - Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
Jun 17, 16:38 UTC
Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Generations failing and delayed
Resolved - This incident has been resolved.
Jun 12, 22:47 UTC
Monitoring - We have observed that traffic delays have normalized and that our services are operating normally again.

We will continue to monitor the situation.
Jun 12, 21:25 UTC
Update - The current impact is that generations are facing delays, but are succeeding. We are continuing to monitor the situation.
Jun 12, 20:44 UTC
Identified - We have identified the cause of the incident and have released some stopgap solutions that limit the impact for most users.

The root problem has been identified but not yet been fixed, however, we expect the user experience across the app to be somewhat improved.

We are continuing to monitor the outage and will provide further updates as we have more information.
Jun 12, 19:13 UTC
Investigating - We're seeing elevated error rates and difficulty submitting new generations. We are aware of the issue and will provide an update soon. We are still investigating the full impact of this incident.
Jun 12, 18:34 UTC
Jun 11, 2025

No incidents reported.

Jun 10, 2025
Elevated preview timeouts and generation times
Resolved - This incident has been resolved.
Jun 10, 20:27 UTC
Monitoring - We've rolled out a fix and are seeing generation timeouts have resolved. Generation thumbnails, and other areas of the app that were impacted, should now be fixed.

We will continue to monitor the situation.
Jun 10, 19:09 UTC
Update - We are experiencing elevated generation timeouts and errors. We are investigating the issue and will provide an update soon. This may impact other areas within Runway as well.
Jun 10, 19:03 UTC
Identified - We have identified the problem and are working on a fix.
Jun 10, 17:57 UTC
Investigating - We are experiencing elevated generation timeouts and errors. We are investigating the issue and will provide an update soon.
Jun 10, 16:22 UTC
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025
Elevated Generation Errors
Resolved - This incident has been resolved.
Jun 5, 17:30 UTC
Monitoring - A fix has been rolled out and we are observing error rates have normalized.

We will continue to monitor the situation.
Jun 5, 17:13 UTC
Identified - We are observing 503 errors from HTTP requests to generate across several services. We have identified the problem and are rolling out a fix.
Jun 5, 17:06 UTC
Jun 4, 2025

No incidents reported.

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