We've identified a problem and are working on a fix

Incident Report for Runway

Resolved

This incident has now been resolved.
Posted Sep 29, 2026 - 22:20 UTC

Update

We've spotted that something has gone wrong with Alelph 2 generations, causing degraded performance. We're currently investigating the issue, and will provide an update soon.
Posted Sep 29, 2026 - 20:16 UTC

Investigating

Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
Posted Sep 29, 2026 - 19:59 UTC
This incident affected: App, Backend, and Public API.