Generations failing and delayed

Incident Report for Runway

Resolved

This incident has been resolved.
Posted Jun 12, 2025 - 22:47 UTC

Monitoring

We have observed that traffic delays have normalized and that our services are operating normally again.

We will continue to monitor the situation.
Posted Jun 12, 2025 - 21:25 UTC

Update

The current impact is that generations are facing delays, but are succeeding. We are continuing to monitor the situation.
Posted Jun 12, 2025 - 20:44 UTC

Identified

We have identified the cause of the incident and have released some stopgap solutions that limit the impact for most users.

The root problem has been identified but not yet been fixed, however, we expect the user experience across the app to be somewhat improved.

We are continuing to monitor the outage and will provide further updates as we have more information.
Posted Jun 12, 2025 - 19:13 UTC

Investigating

We're seeing elevated error rates and difficulty submitting new generations. We are aware of the issue and will provide an update soon. We are still investigating the full impact of this incident.
Posted Jun 12, 2025 - 18:34 UTC
This incident affected: App, Backend, and Public API.