All generations that failed as a result of this incident have been refunded. Failed generations can now be retried and processed in a timely manner.
Posted May 16, 2025 - 19:23 UTC
Update
Many generation tools are processing generations normally again, however we are continuing to see a spike in queue wait times for Gen4 images and Gen4 turbo specifically.
We are working on a fix and expect these wait times to normalize within the hour.
Posted May 16, 2025 - 18:24 UTC
Monitoring
We are continuing to see good indicators that generation wait times are falling.
Posted May 16, 2025 - 17:54 UTC
Update
Our fix is continuing to rollout and we expect generation wait times to start decreasing shortly.
Posted May 16, 2025 - 17:47 UTC
Identified
We've identified the issue and are rolling out a fix. We will provide an update on the progress of this fix shortly.
Posted May 16, 2025 - 17:36 UTC
This incident affected: App, Backend, and Public API.