Generated audio is timing out for some users

Incident Report for Runway

Resolved

We have confirmed that the issue is fully resolved.
Posted Jun 12, 2024 - 22:47 UTC

Update

We believe that all voices should be available for all users once again, however we're continuing to monitor our systems for any signs of trouble.
Posted Jun 12, 2024 - 02:38 UTC

Update

Some custom voices may still have issues.
Posted Jun 12, 2024 - 00:41 UTC

Update

We've rolled out a partial fix, so default voices and newly trained custom voices should work. Previously trained custom voices may have issues generating.
Posted Jun 11, 2024 - 23:20 UTC

Monitoring

We've rolled out a partial fix, so default voices and newly trained custom voices should work. Previously trained custom voices may have issues generating.
Posted Jun 11, 2024 - 23:00 UTC

Update

We're working on fixing the issue.
Posted Jun 11, 2024 - 21:23 UTC

Identified

We have observed timeouts related to generated audio (and lipsync when using generated audio) for some users. This is causing generated audio tools to fail. We are aware of the source of the problem and are working to resolve it.
Posted Jun 11, 2024 - 21:12 UTC
This incident affected: App and Backend.