Delays in Gen-3 Alpha processing

Incident Report for Runway

Resolved

We think the impact from the issue is over.

Posted Feb 16, 2025 - 20:14 UTC

Update

Queue wait times have improved to an average of a few minutes, and we continue to implement additional optimizations to further reduce delays.

Posted Feb 16, 2025 - 17:23 UTC

Update

Gen3-a is currently experiencing longer than normal queue times. We are actively addressing this by deploying additional compute resources. For faster processing during this period, we recommend using our Unlimited tier rather than credit-based access.

Posted Feb 16, 2025 - 15:40 UTC

Identified

We're continuing to investigate delays in Gen3-a queue processing times which are taking over 30 minutes. As a workaround, we recommend using Unlimited mode over credits where the delays are currently shorter.

Posted Feb 16, 2025 - 14:41 UTC

Investigating

We're investigating reports of delays in Gen-3 Alpha processing times

Posted Feb 16, 2025 - 13:05 UTC

This incident affected: App.