Seedance video generations failing or delayed

Incident Report for Runway

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 04, 2026 - 00:21 UTC

Update

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Posted Nov 03, 2026 - 23:55 UTC

Investigating

Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

Posted Nov 03, 2026 - 23:49 UTC

This incident affects: App, Backend, and Public API.