Error rates appear to have returned to baseline and service appears to be restored. Runway engineers will continue to monitor.
Posted Jun 13, 2023 - 20:47 UTC
Update
We're monitoring as error rates start to resolve, indicating progress towards resolution of the incident at our provider. However we are still monitoring high error rates.
Posted Jun 13, 2023 - 20:42 UTC
Update
We are still waiting for our provider to resolve their active incident, which is still ongoing. Thank you for your patience and apologies for any inconvenience!
Posted Jun 13, 2023 - 20:30 UTC
Update
We are still waiting for our provider to resolve their active incident. Thank you for your patience and apologies for any inconvenience!
Posted Jun 13, 2023 - 20:00 UTC
Identified
An incident at our provider is causing a service outage affecting all Runway components.
Posted Jun 13, 2023 - 19:26 UTC
Investigating
Runway is currently experiencing a service outage. Engineers are responding to this incident.
Posted Jun 13, 2023 - 19:03 UTC
This incident affected: App, Backend, and Billing.