Delayed Gen-1 Generation Processing

Incident Report for Runway

Resolved

Gen-1 tasks are back to normal and the queues have been worked through.

Posted Oct 27, 2023 - 03:26 UTC

Update

We're continuing to monitor Gen-1 generation times.

Posted Oct 27, 2023 - 02:24 UTC

Update

Users may continue to experience delays in gen1 generations. We are continuing to investigate!

Posted Oct 27, 2023 - 01:31 UTC

Monitoring

At this time we've restored the processing of Gen-1 generations. Generations using credits should now be processing in real time. We are processing the backlog of free and explore mode generations now. Thank you for your patience!

Posted Oct 27, 2023 - 01:10 UTC

Investigating

We've identified an issue with Gen-1 which is preventing new generations from processing. We are investigating.

Posted Oct 27, 2023 - 00:44 UTC

This incident affected: Backend.