Generative video features are experiencing long queue times

Incident Report for Runway

Resolved

System has recovered
Posted Aug 15, 2024 - 22:03 UTC

Monitoring

We have identified an issue with a service provider which caused our backend tasks to fail. The service provider has made a fix and our system is recovering.
Posted Aug 15, 2024 - 21:37 UTC

Investigating

We're experiencing an elevated level of API errors and are currently looking into the issue.
Posted Aug 15, 2024 - 20:53 UTC
This incident affected: Backend.