Elevated API errors are impacting billing features for newly registered users

Incident Report for Runway

Resolved

We've resolved the billing issue some users experienced as a result of this incident. Billing operations should be behaving normally for all users now.

Posted Oct 20, 2022 - 17:20 UTC

Monitoring

Elevated API errors have been resolved. Newly registered users should be able to access billing features again without issue.

We're working on a fix for the users that registered while API errors were elevated.

Posted Oct 20, 2022 - 17:04 UTC

Identified

We're experiencing an elevated level of API errors and are currently looking into the issue.

We've identified that newly registered users are impacted and having issues with billing.

Posted Oct 20, 2022 - 16:53 UTC

This incident affected: App and Billing.