Elevated Content Moderation Errors

Incident Report for Runway

Resolved

This incident has been resolved.
Posted Oct 30, 2024 - 20:47 UTC

Monitoring

Error rates have normalized. We will continue to monitor the situation.
Posted Oct 30, 2024 - 19:46 UTC

Update

Error rates are down significantly from their peak, but are not yet fully resolved.
Posted Oct 30, 2024 - 19:33 UTC

Identified

We're seeing elevated occurrences of false positives from our content moderation system. We are aware of the issue and working on a fix.
Posted Oct 30, 2024 - 18:20 UTC
This incident affected: App and Backend.