We've identified a problem and are working on a fix

Incident Report for Runway

Resolved

This incident has now been resolved.

Posted May 13, 2026 - 13:32 UTC

Monitoring

We've released a fix and are seeing improvements. Previously failed submissions can now be retried.

We're monitoring closely to ensure the fix fully resolves the issue for everyone.

Posted May 13, 2026 - 12:29 UTC

Identified

We've spotted that something has gone wrong. We're currently working on a fix, and will provide an update soon.

Posted May 13, 2026 - 10:24 UTC

Investigating

Our engineering team is investigating a problem with Kling tasks affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

Posted May 13, 2026 - 09:11 UTC

This incident affected: App, Backend, and Public API.