Seedance 2 and Kling generations are delayed

Incident Report for Runway

Resolved

We think the impact from the issue is over.
Posted May 11, 2026 - 15:49 UTC

Monitoring

We are working with our third party providers to resolve Kling 3.0 and Seedance 2 long generation times
Posted May 11, 2026 - 11:57 UTC

Update

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Posted May 11, 2026 - 10:08 UTC

Investigating

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Posted May 11, 2026 - 09:52 UTC
This incident affected: App and Public API.