Users experiencing blank white page when viewing app.runwayml.com from mobile devices

Incident Report for Runway

Resolved

We've deployed a fix. All users should now be able to access app.runwayml.com from their mobile devices, as well as Safari desktop browsers.
Posted Nov 13, 2022 - 20:49 UTC

Update

We are continuing to work on a fix for this issue.
Posted Nov 13, 2022 - 20:37 UTC

Identified

We've identified the issue and are working on a fix.
Posted Nov 13, 2022 - 20:30 UTC

Update

We are continuing to investigate this issue.
Posted Nov 13, 2022 - 20:19 UTC

Investigating

We're investigating an issue where users are experiencing a blank white page while viewing app.runwayml.com from mobile devices.
Posted Nov 13, 2022 - 20:11 UTC
This incident affected: App.
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