Elevated errors for AI tools

Incident Report for Runway

Resolved

Fix has been rolled out and error rate has dropped.
Posted Nov 10, 2023 - 00:29 UTC

Monitoring

A fix is being deployed and error rates have begun to stabilize. We are continuing to monitor until a full rollout is complete.
Posted Nov 09, 2023 - 21:58 UTC

Identified

We believe we have found the underlying issue and are deploying a fix. The server errors impacted inpainting and the image variation magic tool
Posted Nov 09, 2023 - 21:02 UTC

Investigating

We're experiencing an elevated level of errors for certain magic tools, such as inpainting. Our team has a potential fix which we are deploying.
Posted Nov 09, 2023 - 19:17 UTC
This incident affected: Backend.