Image generation and some uploading features are experiencing errors

Incident Report for Runway

Resolved

This incident has been resolved.

Posted Feb 22, 2023 - 20:53 UTC

Update

A fix has been rolled out and we are seeing error rates decline. We will continue to monitor the situation, but we expect our services to be operational again.

Posted Feb 22, 2023 - 20:24 UTC

Update

We're testing a fix and expect to roll it out shortly.

Posted Feb 22, 2023 - 19:41 UTC

Identified

We've identified an issue causing image generation and uploading features to fail. This incident is being caused by an outage from a third-party service that we rely on and we are working to resolve the issue now.

Posted Feb 22, 2023 - 19:24 UTC

This incident affected: App and Backend.