Elevated Gen-3 Alpha errors

Incident Report for Runway

Resolved

We resolved the issue. Apologies for any inconvenience caused by this incident.
Posted Sep 23, 2024 - 16:09 UTC

Monitoring

We've rolled out a fix and users should see generations returning to normal.
Posted Sep 23, 2024 - 15:35 UTC

Identified

We have identified the cause of this incident and the team is implementing a fix.
Posted Sep 23, 2024 - 15:18 UTC

Investigating

We're experiencing an increased level of errors related to Gen-3 Alpha generations and are currently looking into this issue.
Posted Sep 23, 2024 - 14:01 UTC