Gen-3 Alpha Turbo Errors for Basic (Free) Plan Users

Incident Report for Runway

Resolved

We've fixed the issue. All Basic (free) plan users can generate with Gen-3 Alpha Turbo.
Posted Aug 15, 2024 - 02:10 UTC

Identified

We've identified an issue where some Basic (free) plan users are unable to generate videos with Gen-3 Alpha Turbo. We've identified the issue and are investigating a fix.
Posted Aug 15, 2024 - 01:36 UTC
This incident affected: Backend.
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