Up to 2% of users are experiencing failures while creating generations

Incident Report for Runway

Resolved

Incident resolved
Posted Feb 03, 2024 - 12:22 UTC

Monitoring

A fix has been applied and systems are recovering. We will continue to monitor the fix through the weekend.
Posted Feb 02, 2024 - 19:28 UTC

Update

A small percentage of users are encountering errors while creating generations. We have identified the problem and are working on a solution.
Posted Feb 02, 2024 - 18:54 UTC

Identified

A limited percentage of users are experiencing errors while creating generations. The problem has been identified and we are working on deploying a fix.
Posted Feb 02, 2024 - 16:47 UTC
This incident affected: App.