Greenscreen and video project exports failing

Incident Report for Runway

Resolved

We have pushed an update to the Runway web application (app.runwayml.com) to fix issues saving and exporting video projects with magic tools like Green Screen and Super-Slow Motion.

If you are experiencing this issue, please reload the Runway application in your web browser.

Posted Aug 24, 2023 - 10:31 UTC

Identified

We believe we a fix for video project editing and export which we are currently testing internally.

Posted Aug 24, 2023 - 10:02 UTC

Investigating

We are aware of an issue affecting the green screen tool and video exports. We're currently investigating the issue, and will provide an update soon.

Posted Aug 24, 2023 - 09:34 UTC

This incident affected: Backend.