Generation delays

Incident Report for Runway

Resolved

Issue is resolved.
Posted Mar 05, 2024 - 18:52 UTC

Monitoring

We've worked through the backlog of generations and new generations should now be processed quickly again for both paid and free users.

We'll continue to monitor the situation and provide updates if anything changes.
Posted Mar 05, 2024 - 18:06 UTC

Update

The underlying error has been resolved.

Free user generations are halted as we work through the backlog of generation jobs that became enqueued during the incident.

We expect new generation jobs to take longer than usual as we continue to work through the backlog.
Posted Mar 05, 2024 - 18:01 UTC

Identified

A brief period of backend errors has lead to a large backlog in generations. We are investigating the situation and should have an update soon.
Posted Mar 05, 2024 - 17:44 UTC
This incident affected: App and Backend.