Video export tasks are stalled

Incident Report for Runway

Resolved

It appears jobs are now completing and starting without issue.
Posted Dec 02, 2022 - 17:20 UTC

Monitoring

We are observing stalled video exports start to process. If you are waiting on an export and you have not cancelled it, there is no need to resubmit.

We apologize for any inconvenience.
Posted Dec 02, 2022 - 16:57 UTC

Identified

We are aware of an issue preventing some video export tasks from starting. We have implemented a fix and are waiting to see export tasks continue.
Posted Dec 02, 2022 - 16:45 UTC