High queue wait times for Gen 4.5 image-to-video

Incident Report for Runway

Resolved

This incident has now been resolved.

Posted Mar 17, 2026 - 12:42 UTC

Monitoring

We've taken action and queue wait times have improved significantly. We're continuing to monitor the situation.

Posted Mar 17, 2026 - 11:11 UTC

Investigating

Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

Posted Mar 17, 2026 - 10:22 UTC

This incident affected: App, Backend, and Public API.