Significant delays in asset generation

Incident Report for Runway

Resolved

The issue has been fully resolved and all systems are back to normal operation. We apologize for the disruption.
Posted Dec 05, 2025 - 03:51 UTC

Update

All systems have recovered and are processing normally. Gen4 Turbo is experiencing elevated queue wait times due to backlog, but this should clear soon.
Posted Dec 05, 2025 - 03:45 UTC

Monitoring

We've identified the root cause of the generation delays and have rolled out a fix. Generations should now be processing normally. We'll continue monitoring to ensure stability.
Posted Dec 05, 2025 - 03:27 UTC

Update

We're continuing to investigate the issue. A significant number of generations are currently failing to process.
Posted Dec 05, 2025 - 03:12 UTC

Update

We're aware that some users are experiencing significant delays in generations and are actively investigating the issue. We'll provide updates as we learn more.
Posted Dec 05, 2025 - 02:57 UTC

Investigating

Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
Posted Dec 05, 2025 - 02:35 UTC
This incident affected: App, Backend, and Public API.