Increased waiting times for Gen-1 generations

Incident Report for Runway

Resolved

This incident has been resolved.

Posted Jul 31, 2023 - 21:39 UTC

Monitoring

We've worked through the backlog of Gen-1 generations. Free and paid users should now see their newly submitted generations processed quickly.

It is possible that periodic backups of this sort may continue to occur while we work to address the underlying problem. In these cases, users can expect there generations will still be processed in the order they were received, they may just have to wait ~10+ minutes for their results.

Posted Jul 31, 2023 - 17:06 UTC

Identified

We are experiencing increased waiting times for free users submitting Gen-1 generations. We are currently working through a backlog of jobs submitted, and expect processing times to decrease shortly.

Posted Jul 31, 2023 - 16:57 UTC

This incident affected: Backend.