Slower video generation times

Incident Report for Runway

Resolved

Queue times have return to normal. Apologies for any inconvenience caused by this incident.

Posted Jul 11, 2024 - 10:56 UTC

Monitoring

We've fixed the issue and are monitoring to ensure queue times return to normal.

Posted Jul 11, 2024 - 10:27 UTC

Investigating

Some video generations are being queued for longer than expected. We've identified the source of the problem and are working to resolve it. The generations still eventually complete.

Posted Jul 11, 2024 - 10:06 UTC