Elevated generation errors

Incident Report for Runway

Resolved

The issue has been resolved. The user impact was determined to be that some users may have seen an increase in generation time.
Posted Sep 26, 2023 - 00:17 UTC

Identified

We're experiencing elevated errors in our video generation backend. We've identified a fix and are rolling it out now.
Posted Sep 25, 2023 - 21:12 UTC
This incident affected: Backend.