Elevated error rates for AI Magic Tools

Incident Report for Runway

Resolved

This issue has been resolved.
Posted Jan 03, 2023 - 17:54 UTC

Monitoring

We've rolled out a fix and are no longer experiencing elevated errors at this time. We will continue to monitor the situation.
Posted Jan 03, 2023 - 17:17 UTC

Investigating

We've identified an issue causing intermittent timeouts and failed requests for AI Magic Tools.

We are working on a fix. Because this error appears intermittent, retrying failed requests may fix the issue for some users.
Posted Jan 03, 2023 - 16:57 UTC
This incident affected: App.