Resolved -
This incident has now been resolved.
Oct 20, 23:33 UTC
Monitoring -
We've rolled out a fix and are seeing errors and generation throughput normalize.
We are working through a backlog of generations so queue wait times are still likely to be elevated for some time.
We will post another update when wait times have normalized.
Oct 20, 23:17 UTC
Identified -
We're starting to see improved queue wait times, especially for Runway Dev API platform generations.
We're still working through a large backlog of generations.
Oct 20, 21:35 UTC
Investigating -
We're observing longer than normal queue wait times.
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
Oct 20, 21:14 UTC